Refund Policy

1. Introduction

At FarnmSkrins, we are committed to ensuring your satisfaction with our furniture wrapping and transformation services. This Refund Policy outlines the conditions under which refunds may be issued, the refund process, and related information. By placing an order with us, you agree to the terms of this Refund Policy.

2. Deposit and Payment Structure

Our standard payment structure for furniture wrapping services is as follows:

• Deposit: A non-refundable deposit of 30% of the total project cost is required to secure your booking and commence work on your project. This deposit covers initial costs including material ordering, project scheduling, and preparation.
• Final Payment: The remaining 70% is due upon completion of the project, before delivery or handover of the furniture.

For projects with a total value exceeding £2,000, we may implement a phased payment schedule that will be outlined in your service agreement.

3. Refund Eligibility

3.1 Services Not Yet Commenced

If you cancel your booking before we have commenced work on your project (before material ordering or preparation has begun):

• We may, at our discretion, refund up to 50% of your deposit.
• This refund is subject to an administration fee of £50.

3.2 Services in Progress

Once we have begun work on your project (including material ordering, preparation, or application):

• The initial deposit is non-refundable.
• You may be liable for additional costs incurred, including materials ordered specifically for your project and labor already expended.

3.3 Completed Services

For completed services, refunds may be considered in the following circumstances:

• Quality Issues: If our work does not meet the professional standards described in our service agreement, we will first offer to rectify the issue at no additional cost. If the issue cannot be resolved to a reasonable standard, a partial or full refund may be considered.
• Material Failure: If the materials used in your project fail within the warranty period (as specified in your service agreement) due to manufacturing defects or improper application, we will offer to repair or replace the affected areas at no cost, or provide a partial refund.

3.4 Consultation Fees

Consultation fees are non-refundable but will be credited toward your project if you proceed with our services.

4. Conditions for Refund

To be eligible for a refund under section 3.3 (Completed Services), the following conditions must be met:

• The quality issue or material failure must be reported to us in writing within 14 days of project completion.
• The issue must be directly related to our workmanship or materials and not the result of:
  • Normal wear and tear
  • Improper use or maintenance
  • Damage caused after completion (including accidental damage, exposure to extreme conditions, or unauthorized modifications)
  • Pre-existing conditions that were disclosed to you before the commencement of work
• You must allow us reasonable opportunity to inspect the issue and, if appropriate, attempt to rectify it.

5. Refund Process

To request a refund:

1. Contact Us: Submit your refund request in writing to refunds@farnmskrins.com or by mail to our business address. Include your order number, contact information, reason for the refund request, and supporting documentation (such as photographs of the issue).
2. Assessment: We will acknowledge your request within 3 business days and may schedule an inspection of the furniture to assess the reported issue.
3. Resolution: After our assessment, we will inform you of our decision regarding your refund request. If approved, we will process the refund as outlined below.

6. Refund Processing Time

If your refund request is approved:

• Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.
• Credit card refunds typically take 5-10 business days to appear on your statement, depending on your card issuer.
• Bank transfers may take 3-5 business days to process.

7. Cancelled Projects and Restocking Fees

For projects cancelled after materials have been ordered:

• Standard materials that can be used for other projects may be subject to a restocking fee of 20% of the material cost.
• Custom-ordered or specially manufactured materials specifically for your project are non-refundable, and their full cost will be deducted from any potential refund.

8. Changes to Project Scope

If you request changes to your project after work has commenced:

• Additional costs may be incurred and will be communicated to you for approval before proceeding.
• If changes result in unused materials that have already been ordered, restocking fees may apply as per section 7.

9. Exceptions to the Refund Policy

The following situations are not eligible for refunds:

• Changes in preferences or decisions about color, texture, or design after work has been completed according to the originally agreed specifications.
• Issues arising from inaccurate information provided by the client, including measurements or material specifications.
• Damage occurring during client transport of completed items (if applicable).
• Normal variations in natural materials or slight variations in color or texture that are within industry standards.
• Issues related to pre-existing conditions that were disclosed to you prior to commencement of work.

10. Commercial Projects

For commercial projects:

• Custom terms regarding deposits, payments, and refunds may be specified in your service contract.
• Where this policy conflicts with terms specified in a signed service contract, the contract terms will prevail.

11. Customer Satisfaction Guarantee

Despite the terms outlined above, we value our reputation and customer satisfaction. If you are not completely satisfied with our services, we encourage you to contact us to discuss your concerns. We are committed to finding reasonable solutions that ensure your satisfaction while maintaining the integrity of our business practices.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

13. Contact Information

If you have any questions about our Refund Policy or would like to request a refund, please contact us at:

FarnmSkrins
607 Griffiths Neck
Shawville, PO6 4FH
United Kingdom

Email: refunds@farnmskrins.com
Phone: +442164654286